🍒 Electronic Arts (EA) Q4 Earnings Call Transcript | The Motley Fool

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Electronic Arts Inc. (EA) is an American video game company headquartered in Redwood City, Electronic Arts dropped its support for 3DO in favor of the PlayStation, 3DO's production ceased in EA was the first publisher to release yearly updates of its sports franchises—Madden, FIFA, NHL, NBA Live, Tiger Woods, etc.


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The latest Tweets from EA Help (@EAHelp). We are the official support account for @EA. Need help with your game or EA Account? Tweet us or read our.


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We've temporarily changed our support hours to limit any risk to our employees who are in a region with an elevated risk of coronavirus. New Hours: a.m. to​.


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The latest Tweets from EA Help (@EAHelp). We are the official support account for @EA. Need help with your game or EA Account? Tweet us or read our.


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Electronic Arts support page Canada. Rocket Arena. EA CUSTOMER SUPPORT ON THE INTERNET. Customer support in English. Via email and website.


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“That includes four new EA Sports titles — FIFA, Madden, NHL, and one remarks, Wilson spoke about plans to increase support for Switch.


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EA's Online Customer support provides free live chat, email support, and community resources on Answer HQ. Electronic Arts Australia Support Hotline.


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Madden NFL is a cultural icon in football, gaming and entertainment and it just had its biggest year ever. Before COVID stay-at-home orders began, season 4 was already outperforming each of the two prior seasons and the Old Ways Event in April has become the most successful ever for Apex. The closure of physical retail has not yet affected the sales of full games with sales actually above where we would have expected them to be at this time of the year. I want to say a huge thanks again to the people of Electronic Arts for making all of this possible. That's enabled us to provide mobility for our employees in this environment and maintain strong productivity. You can see this in our earnings slides for further cash flow information.{/INSERTKEYS}{/PARAGRAPH} We're humbled to see people wanting to connect through our games during this time. In every quarter this year, monthly average players in The Sims 4 were higher than the previous year. Our Apex esports tournaments have generated close to 2 times the average viewing audience of other top esports leagues. However, our focus, first and foremost, has been on the health and well-being of our teams and their families during the COVID situation. To compare results to historically reported non-GAAP measures, please refer to the relevant tabs in our downloadable financial model. As we begin FY '21, our outlook for the year is strong. We'll continue to do everything we need to support our teams as we go forward. Turning to our results, I'll report them on a GAAP basis then use our operational measures of net bookings to discuss the business dynamics. We have an internal COVID task force that has been tracking and make decisions on a daily basis since January to keep our teams safe, including early decision to restrict business travel, cancel events and close our Shanghai and Seoul facilities. Teams across the company have shown extraordinary innovation in meeting the challenges of delivering games from home. And as a result, we've been able to adapt and scale in this changing environment where engagement in our games has reached new peaks and continues at elevated levels through the current quarter to date. Maxis will continue delivering Sims 4 content that empowers self-expression and fuels the creativity of our diverse player audience. With regards to our calendar, our Q1 fiscal earnings call is scheduled for Thursday, July 30, Many of the usual opportunities we have to meet with investors, such as conferences are unavailable at this time. Respawn have added more teams in our development organization to work on great new content and we continue to have a strong focus on the thriving Apex Legends community. Looking to FY '21, we are growing our portfolio of high quality and innovative new games. The Sims 4 inspires an entirely different gaming audience and one that continues to grow. Building on our announcement with Google Stadia last week, we plan to bring our games to more digital distribution channels. We will post an audio replay, a copy of these prepared remarks and the transcript after the call. Because of their fast and determined work, we've responded well to this global challenge and we're in a good position to continue connecting more players through great games and content and supporting our communities when and where they need it most. We'll have more games from indie developers launching this year through EA partners and two new Mobile titles leveraging top IP that we'll bring to players worldwide. We're building out a program of virtual tools to reach as many of you as possible over the coming weeks and months directly and through partnering with sell-side analysts. We have a lot more for the growing Apex Legends community this year, starting next week with Season 5. It's been continually recognized as one of the best multiplayer experiences available and with each new season of content, Respawn has been delivering more of what players love from old to new legends to in-game events. Apex Legends was the most downloaded free-to-play game on PS4 in and continues to grow as an innovative long term service for players. Star Wars Jedi: Fallen Order is one of the breakout titles over the last several years. We also launched our "Stay Home Play Together" initiative to do some special things for our players as shelter-in-place orders began to take effect in March. Thanks, Andrew. We've had a deep focus on our players through this time. Learning from this period will forever change the way we work at EA. EA Sports will also lead for us on the next generation consoles this year and we're excited to share more about the breakthroughs in those experiences soon. The breadth and depth of our live services give us tremendous flexibility at times like this to meet player needs in a variety of ways. We had a strong year. From Andrew you've heard that people are playing our games a lot more and we see a corresponding large rise in live service revenues that continues today. Our teams have also been doing extraordinary things to help in their communities from sourcing quantities of personal protective equipment for healthcare workers, to food drives and much more. I'll start by sharing a little about our actions to support our employees around the world. Please note that our SEC filings, our earnings release, our financial model and our earning slides are available at ir. More than 10 million unique players have joined the game since launch, a rare achievement for a first title in an entirely new franchise. Thanks, Chris. I'll touch on a few examples from the year. With our team's expertise in live services, we're also building some of the biggest ongoing experiences in the industry. We have detailed protocols to evaluate our readiness to return in each of our offices, when the time is right, adhering to guidance from health authorities and government, the comfort level of our employees and preparation of our facilities for continued physical distancing. This is a challenging time to everyone. Our Sims community is diverse and highly creative and our success continues to be built on delivering a wide variety of content and ways to engage the players with very different interests. I'd like to focus on the impacts we're seeing in our business. We'll take our subscription service to a fourth platform in Steam and we're also planning to deliver for more Nintendo fans with multiple EA games set to launch on Nintendo Switch this year. We refer you to our most recent Form Q and our earnings release for a discussion of risks, including those related to COVID that could cause actual results to differ materially from those discussed today. The global crisis has also been hitting local communities very hard and we've increased the funding in our charitable match program to support local organizations around the world. Secondly, there is a question as to how this might affect how players behave. FIFA is one of the biggest and most engaging entertainment franchises in the world with approximately million players engaging globally in our FIFA franchise. Our results this quarter prove the value of the lives service path that we've been on now for a decade. Hi, everyone, and welcome to EA's fourth quarter fiscal earnings call. We are thankful for the extraordinary people that we have at Electronic Arts and for their dedication to each other, to our players, to our communities and our company. The innovation that we are delivering to players across the breadth of our games and live services continues to drive strength in our business. In addition, the shift to digital since the last recession reduces both the impact of store closures and of inventory risk. Through this transition, we put a heavy focus on ensuring our people have everything they need to balance the challenges of work and home life during stay-at-home orders and physical distancing. During this call, the financial metrics, with the exception of free cash flow, will be presented on a GAAP basis. {PARAGRAPH}{INSERTKEYS}Good afternoon, my name is Suzanne, and I will be your conference operator today. With more people staying at home in the fourth quarter, we did see rising usage and engagement levels in many of our games. Our sports teams launched a fully cloud-based broadcasting platform that allows us to produce high quality esports content with competitors, hosts and production staff, all safely at home. In addition, our new EA Sports games will continue delivering fans daily connection to sports through our live services, even if the real world leagues and teams aren't back in action yet. Developing a game from home inevitably carries risks and we haven't yet solved all those problems, but for example, we just had a very successful FIFA Ultimate Team birthday event. As global citizens, we are all enduring a period of great uncertainty and continuing to fight the spread of the coronavirus pandemic. And we're supporting them in any way we can. It provides a completely unique experience from anything else in the market and FY20 was its biggest year since launch. We've now executed or plan to execute in the coming months more than a celebrity, athlete, community and charity online esports events. We have such tremendously talented, dedicated and determined teams that come together in the strongest and most inspiring way through this pandemic response period in service of each other and in service of our players. First and foremost, we are concerned for the safety and well-being of our people. We took a new approach to launching and rolling out new modes of play in Madden NFL 20 and the result was the highest engagement levels in franchise history. It's a meticulously well-crafted game and it continues to give fans a deeply engaging and original Star Wars experience. Thank you, Suzanne. We continue to be in a working home status for all of our locations outside of Shanghai. This suggests that people who want to game are finding a title in our catalog and downloading a digital copy or ordering a physical copy online. And note in particular that these forward-looking statements may be affected by risks related to the COVID pandemic. And now I'll turn the call over to Andrew. We are planning to launch 40 [Phonetic] new titles to play this fiscal year. But the real story is the people of Electronic Arts. Now I'll turn the call over to Blake. All comparisons made in the course of this call are against the same period in the prior year, unless otherwise stated. For more than five years, we've been investing in a single technology infrastructure, architecture and digital platform, as we accelerate into a digital world. In part, it has been made possible by the amazing work of our teams and our technology investments across the company. Factors like macroeconomic challenges, the status of sport seasons, unknown impacts to our business partners and long term impacts to our productivity in a global work-from-home environment are among the areas we will be watching closely and could affect both play behavior and our ability to deliver on our planned timelines. This year we plan to grow our communities across more platforms and ways to play. We're here to report on our quarterly results for the fourth quarter of fiscal year and Blake and I will speak to those. We are planning for the return to take place over an extended period, as we make longer term changes to our locations and practices in response to the pandemic. EA Sports is the pillar of our portfolio and continues to bring more players together. Andrew has given you a brief introduction to the measures we have taken and continue to take. By mid-March, we shifted nearly all of our global workforce to work from home in response to the growing threat of the pandemic. But it is impossible for me to reflect on the past 12 months without acknowledging that we are all currently going through a very difficult time and I hope that you and those close to you are healthy and safe. Actual events and results may differ materially from our expectations. This presentation and our comments include forward-looking statements regarding future events and the future financial performance of the company. Electronic Arts makes these statements as of today, May 5, and disclaims any duty to update them. Moving to our results, we finished a strong year for Electronic Arts with fourth quarter and full year revenue and earnings above our previously raised guidance.